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Over 600,000 visits to MyPort

myportnewMyPort, the new digital one-stop-shop for all student service information, has been running for over a month with 600,000 visitors accessing information on the new portal, and there have been over 215,000 visits to the knowledge base.

Feedback from students on the site has been positive. 92 per cent of student respondents in a recent survey liked the way the portal looks and 90 per cent of respondents feel the information had been presented in a clear way.

Some comments from students include:
‘Clear, easy to navigate and quick to get the information you need.’
‘It is far more user friendly than it used to be and easier to navigate around the website.’
‘The search engine tool is very useful.’

Top viewed articles include information on timetables, fees, wireless connectivity and obtaining bank letters.

The site is the digital one-stop-shop for all information, advice and guidance on services that support students. It combines a new student portal with the student services information as well as personal student course information, delivering a new, single source of information.

The portal and the services information will be continuously reviewed and improved, based on feedback from users as well as analysis of the usage of the system.

The digital MyPort is the first stage of the wider MyPort programme which looks at how we improve the information and services for students to transform the future student experience.

3 total comments on this postSubmit yours
  1. Whilst I am glad you have found students who have found MyPort useful, the majority of students that we meet in this department have reported having given up trying to find what they want in frustration. As members of staff we have also found it impossible to find the resources we used to find so easily.

    • Thank you for your comment. MyPort is being continually developed based on user feedback – it would be helpful to hear the specific issues students and staff are encountering in your department. If these can be sent to, we can then pass this on. Thank you.

      • Similarly, we have found students frustrated at it’s wordiness, and being unable to find anything useful – like a contact number – in amongst all the words. We’re also fielding more and more phonecalls for other departments, for e.g. when students contact us to cancel their appointments with a Counsellor. Thank you for the email … I’ll pass comments to that email address.

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