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Record levels of student satisfaction

Happy students: Portsmouth has out-ranked the sector average for student satisfaction

Happy students: Portsmouth has out-ranked the sector average for student satisfaction

For the ninth year running the University of Portsmouth has excelled in the National Student Survey (NSS) and out-ranked the sector average for student satisfaction.

The independent survey results showed that overall satisfaction is 89 per cent, which is one per cent higher than last year and above the national average of 86 per cent.

Pro Vice-Chancellor (Education and Student Experience) Professor Paul Hayes said: “We are committed to delivering an excellent, relevant and rewarding student experience, which we do in part by listening and responding to our students, so it is fantastic to see this reflected in these first-rate results.

“For example, in response to feedback from our students, including previous National Student Surveys, we have invested £4 million into the refurbishment of the University Library, which now has a new social learning space, enhanced IT provision, increased café space and improved enquiry and information services. We have also introduced 24/7 opening times until exams are over so students can access the facility at any time of day or night.

“There has also been a significant improvement in access to IT across the campus with the latest computer equipment and excellent IT support available at all times.

“These strong results show that continued investment in facilities, together with helpful and dedicated staff, provide a better experience for our students.”

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The NSS gathers students’ opinions on the quality of their courses

Two subject areas achieved 100 per cent satisfaction – Nursing, which incorporates Dental Academy courses, and Physics and Astronomy. Sports Science courses were also rated highly, achieving a 99 per cent satisfaction score.

Across the University, 16 individual courses achieved 100 per cent satisfaction: Media Studies; American Studies and History; English Language; English Literature; International Relations; International Relations and History; International Relations and Languages; LLB Law; Engineering Geology and Geotechnics; Applied Physics; Dental Hygiene and Dental Therapy; Forensic Psychology; Pharmacology; Sport and Exercise Science; Sports Development; and DipHE Operating Department Practice.

A further six subject areas scored 95 per cent or above for overall satisfaction: Drama; English Studies; Law; Mathematics and Statistics; Pharmacology, Toxicology and Pharmacy; and Physical Geography and Environmental Science.

The response rate this year has also been good with 72 per cent of students completing the survey, up from last year’s response rate of 69 per cent and above the sector average.

The Students’ Union fared well in the survey achieving 79 per cent satisfaction, which is 10 per cent above the sector mean.

President of the Students’ Union, Nick Johnson, said: “I’m delighted to see the University has achieved an impressive set of NSS scores once again. The survey is a valuable opportunity for students to have their say on what we’re doing well and how we can improve. We work hard to ensure students have the best possible experience while they’re here so it’s an excellent outcome for us.”

The survey asks final year students across the UK to give feedback on the quality of their teaching, assessment and feedback, academic support, organisation and management, learning resources and personal development.

For more on the NSS nationally, visit the HEFCE website. Full results will be made public in September on the Unistats website.

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