MyPort project update

Students-150Since the launch of the MyPort site, work on improving the way students access the services which support them has continued.

Following UEB approval, the next phase of the project will focus on how students access this information through various channels, including face-to-face contact, live chat, email and by phone. As part of this a central physical space will be created where students can resolve queries or be signposted to the service required. Initially, this space will be temporarily located in the Nuffield building, whilst the Estate Masterplan is being developed. The project will be working closely with Professional Services and Estates and Campus Services on the next steps.

Work on the MyPort website has continued, new functionality, updated articles and feedback received have all contributed to help develop the site.

Additional features so far include a new feedback function. This function allows comments to be added when sending article feedback which helps direct article improvements. There has also been enhancements to the search function. Consistency of information is also being worked upon and most recently a new popular topics section went live on the MyPort homepage, showing the six most viewed articles on the site.

The project team have received feedback from staff and students which are being factored into future improvements. Based on this, a training video has been created for staff to explain more about the search functions and information categories used. Further developments to the portal are also being investigated including enabling direct access to content when you already know the information you are looking for.

One of the benefits of the MyPort site is the ability to capture data on what information students are interested in and how frequently they look for this information. The number of term-time visits to the portal and article views has stayed consistent with approximately 90,000 article views per month. This is higher than expected, compared to average website use in the previous academic year. This reflects the positive user experience, as well as giving an insight into potential identification of unmet need of services amongst students.

 

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  1. How can I contact the MyPort project, please? The project brief description on the site still uses the old dates, and I’d like to find out more! Thank you.

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